Online Order and Fulfillment Policies on OReillyAuto.com

This Online Order and Fulfillment Policies page is, available to view in Spanish. (“Compras en línea” en español)

O’Reilly Auto Parts offers two great options for your online purchase: pick your order up at a store near you OR have it shipped to you.

Buy Online, Pick Up In Store

At OReillyAuto.com, you can view the availability status at a store near you and make your purchase online. Then, all you have to do is stop by and pick up your order at the store.

• Find a store near you
• Select the item(s) you’d like to purchase
• Choose the “Pick up in Store” option
• Add the item(s) to your cart
• Review your order and complete your purchase
• You will receive a confirmation email (this is not a receipt; this does not mean your order is ready to pick up—we’re letting you know we’re processing your order)
• You will receive a second email a short time later indicating your order is ready to pick up—the amount of time will vary; please wait until you’ve received this to come pick up your order
• Please bring a valid photo ID, such as a driver's license, to the store.

We will hold your order for three days, after which it may be cancelled and refunded.

Important Note

In the event that the cardholder is unable to personally pick up the order (such as the order being placed at a store in another state for a family member), please designate a pick up person in checkout while placing your order.

Special Orders

If you’re looking for an item that’s not in stock, your local O’Reilly Auto Parts store can help. Just call or stop by for more details.

Buy Online, Ship to Home

Once you’ve selected a store and the items you’re looking for, you can choose the “Ship to Home” option to have your order delivered to you.

• Find the store near you that is stocking the item(s) you need
• Select the item(s) you’d like to purchase
• Choose the “Ship to Home” option
• Add the item(s) to your cart
• Review your order and check out
• On the Delivery page, you’ll enter your address and select a shipping method*
• You will receive a confirmation email letting you know we’re processing your order

You’ll be able to monitor the status of any item(s) purchased for delivery by logging into your account and selecting the “My Orders” tab. A link to track your order is also included in your confirmation email.

For more information on Ship to Home orders, please see our section on Shipping & Delivery.

*Each item you add to your cart will give you a choice of available shipping options, which may include Standard Ground, Two Day or Next Day.

OReillyAuto.com Orders

Frequently Asked Questions About OReillyAuto.com Orders

What do I do if I receive a processing error for my payment?

Failed Authorizations and Payment Declines

You may need to contact your financial institution for assistance on declined payments. You are always welcome to submit an alternate payment method for your order if you are unable to resolve the payment issue with your financial institution in a timely manner.

Common reasons for failed payment authorizations:

• The billing address you are providing does not match what your financial institution has on file.
• The security code CID/CVV is incorrect for the credit card number you have provided.
• All lines to your financial institution could be temporarily busy.
• Daily withdrawal or purchase limits.
• Insufficient funds.

Note: Some financial institutions have been known to hold these authorizations for 7-10 business days.

Why does my order say “Error. There was a problem processing your payment. Please try again”?

At the time an order is placed, our system first verifies the funds are available, then validates the credit card information you submitted. If the entered information fails to coincide with what is on file for the credit card, our security system will deny the order and credit the amount back. The verified funds will be “Pre-Auth” on your account. Your credit card company/bank will usually release the funds back to your account within the same day. The pending dollar will drop off your account usually in a couple days. Regrettably, we have no access to the reason why the credit card information doesn't coincide.

Please make sure the following information is entered correctly on the checkout page when placing the order:

• Credit or Debit Card number.
• The card expiration date.
• The CID number.
• The exact Name and Billing Address as it is printed on your Credit Card statement.
  
  

Errors in any of this information will cause the order to be rejected.

Please contact your credit card institution for information.

Why do you need my phone number during checkout?

O’Reilly uses your phone number as a reference for all warranties. Your phone number used at checkout will not be used for any marketing activity or released to third parties, with the exception of being provided to third party delivery partners if the Same-Day delivery option is selected. This allows you to receive text order and delivery updates, and these communications will only occur until the order has been fulfilled. For more information, visit our Privacy Policy page.

Why might I pay more or less at my local store than the online total check out amount?

Because actual pricing and sales tax costs vary slightly from location to location and because of local specials and discounts, your final check out total shown here may not reflect the actual amount you will pay when you check out at your local store. Rest assured, we are doing our best to be accurate. However, when shopping at one of our stores, it will be necessary for you to pay the price determined at the time you check out.

Can I pay by check? Can I order items COD?

The OReillyAuto.com Online Store only accepts major credit cards and O'Reilly Auto Parts gift cards as payment. Any of our more than 6,000 store locations will also gladly accept cash and checks.

Why am I being charged sales tax?

O’Reilly Auto Parts is required to collect taxes in all states where we have a physical presence. We are also required to calculate your taxes based on where your order is being shipped to. As a result, if we have a physical presence in the state we are shipping your order to, we are required by law to charge all applicable state and local taxes.

Shipping & Delivery

 

Next Day Home Shipping

What is Next Day Home Shipping?

O’Reilly Auto Parts is pleased to offer Next Day Home Shipping on over 100,000 parts available on OReillyAuto.com.

 

When do I have to place my order to receive Next Day Home Shipping?

For your convenience, an easy-to-use order countdown is included anywhere a Next Day Home Shipping estimate is shown (all product, My Cart, and Checkout pages). Next Day Home Shipping eligibility is based on daily order cutoff time which varies by location, product, and availability. Final eligibility and estimated delivery date is calculated during the Delivery step of Checkout.

 

How do I qualify for Free Next Day Home Shipping?

Most orders totaling $35 or more (excluding any core charges) qualify for free shipping or Free Next Day Home Shipping to eligible addresses. Item cancellations that bring your order total below the $35 minimum and special order items may also impact Next Day Home Shipping eligibility and cost. Oversized items, items requiring special handling, and some shipments to Alaska or Hawaii are not eligible for Free Next Day Home Shipping.

 

Why doesn’t my order qualify for Next Day Home Shipping?

Not all delivery addresses are eligible for Next Day Home Shipping. Final eligibility for estimated Next Day Home Shipping is calculated during the Delivery step of Checkout. Your delivery estimate may change during your shopping experience based on items added to your cart.

 

What if my Next Day Home Shipping order does not arrive on the estimated delivery date?

All delivery dates shown on OReillyAuto.com are estimates, and it is not possible to guarantee a delivery date. Orders can be delayed due to carrier delays, natural disasters, and other unforeseen circumstances beyond our control.

Same Day Shipping

When should I expect my Same Day order to arrive?

Same Day delivery orders will be delivered on or before the estimated time shown in checkout when you place your order, which may change based on weather, weight, product availability, shipping address, and geographic limitations.

 

Why is Same Day shipping not an option in my area?

Only predetermined markets and orders occurring within Same Day-activated zip codes qualify for Same Day shipping, and this option will not be displayed for orders outside of these designated shipping areas.

 

How much is Same Day shipping for my order?

Same Day shipping costs are determined on a by-order basis, dependent on weight and dimensions of the items ordered. All final shipping fees and arrival times for Same Day shipping are reported at checkout.

 

Why is there an option to tip for Same Day Delivery?

Same Day Delivery order drivers are contracted through a third-party organization and are not O’Reilly employees. For that reason, tipping your delivery driver is encouraged to demonstrate your appreciation for their prompt service, but is always optional. This tip goes directly to the driver, not to O’Reilly or their third-party delivery platform partner. Tips are also not refundable in the case that your order needs to be returned.

 

Shipping Restrictions

Can I qualify for free shipping?

You can qualify for free ground shipping on most orders totaling $ or more (excluding any core charges). If an item does not qualify for free shipping, you will be notified at or before checkout. The following attributes disqualify an item for free shipping eligibility:

• Oversized items or items requiring special handling
• Some shipments to Alaska or Hawaii
• Items that are not in stock

We do not ship to any locations outside the 50 United States and Puerto Rico. Ship to Home orders placed in Puerto Rico can only be shipped to Puerto Rico addresses. O'Reilly Auto Parts reserves the right to modify or end this offer at any time without notice.

Why is ground shipping the only method available for my Ship to Home order?

Due to federal transportation regulations and shipping carrier policy, some items are restricted to ground

methods for Ship to Home delivery. These items will display only one available shipping method option during checkout.

 

Addresses

Can I have my order shipped to a location outside of the United States?

OReillyAuto.com ships only to locations within the 50 United States and Puerto Rico. Shipment to international addresses, including Canada and Mexico, is not offered.

Can I have my order shipped to a different address than my home address?

Yes, you can enter a different shipping address during the checkout process.

Can I have parts shipped to an APO or FPO address?

O’Reilly Auto Parts does not currently offer shipping— by USPS or any other carriers— to APO or FPO addresses or to any of the U.S Territories. We are keeping an eye on requests for this service for future consideration. Please check back with us.

Can I have parts delivered to a PO Box?

Currently, orders shipping from OReillyAuto.com cannot be delivered to Post Office boxes. A physical street address is required.

 

Delivery Times

When will I get my order?

All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). Estimated delivery dates will be available on the checkout page. The email you received confirming your shipment contains a link to tracking.

Will I have my choice of Standard, Priority or Expedited shipping for every item I purchase?

No— every item you purchase for delivery will show you all available shipping options, but it is possible that not all options will be available, depending on the item.

 

Tracking a Package

Can I see where my package is while it’s on the way?

A link for package tracking is included in the email confirming the shipment of your order. You may also log in at OReillyAuto.com, select “My Account” and then “My Orders” to track a specific shipment.